Terms and conditions
Casino du Lac Meyrin SA shall operate the online casino Pasino.ch via the www.pasino.ch Website and through other access options (e.g. applications) under the name Pasino.ch (to which it shall be collectively and individually referred to hereinafter as the "Website"). All rights relating to Pasino.ch are exclusively reserved by Casino du Lac Meyrin SA, Route de Pré-Bois 15,1215 Meyrin, Switzerland (Identification Number CHE-101.045.276 ; hereinafter referred to as "Pasino.ch"). The Federal Council has granted Casino du Lac Meyrin SA the right to conduct gambling operations (concession no. 516-014). As such, Casino du Lac Meyrin SA is subject to supervision of the Swiss Federal Gaming Commission. The concession held by Casino du Lac Meyrin SA for gambling operations was extended to include the right to operate online games (extension of concession no. 516-014-01).
These Terms and Conditions of use must be accepted prior to any use of the Website. By accepting these terms and conditions, the user acknowledges that he or she fully understands the terms and conditions of use and accepts them in their entirety upon opening a Player account on Pasino.ch. With each use of the Website or one of the games offered on the Website, the Player accepts these General Terms and Conditions of Use in full.
No account or deposit is necessary or required to test the gaming offer from Pasino.ch free of charge. Any use of the Website is at the sole discretion and at the sole risk of the Player. By playing on the Website, the Player acknowledges that he/she does not find the Website to be offensive, objectionable, unfair or indecent. These General Terms and Conditions of Use do not cover issues that may arise from the use of Websites and games with third-party hardware (such as PCs, mobile phones and tablets) or software (such as operating systems, web browsers and access software), or from the use of third-party app stores (such as Google Play, iTunes, Windows Store, Apple Store) or from the user's Internet connection to such services that are not offered by Pasino.ch.
To open an account on Pasino.ch, the Player must:
- Be at least 18 years of age.
- Be domiciled or habitually resident in Switzerland (a Player is a habitual resident of Switzerland if he or she lives in Switzerland for a specific period of time, even if this period is initially of limited duration.
- Not subject of a gambling exclusion order within the meaning of Article 80 of the Swiss Gambling Act.
- Not prohibited from gambling for any other reason (Article 52 of the Gambling Act).
If a user who has registered with Pasino.ch is a minor and is not domiciled or habitually resident in Switzerland, is excluded or prohibited from gambling for any other reason, his or her losses shall not be reimbursed and, in accordance with Article 52 paragraph 4 of the Ordinance of Money Games, his or her winnings shall not be awarded.
Each Player may have only one (1) Player account on the Website. If any Player attempts to hold more than one player account, Pasino.ch reserves the right to block all accounts concerned and to cancel all bonuses payable. Access to a player account by any persons other than the account holder is strictly prohibited. The acquisition or use of accounts belonging to other persons is also prohibited. Players who register more than one account (including accounts with different personal information) will not be permitted to withdraw their winnings.
The player is permitted to use the Website and the Customer Account for personal entertainment and non-professional use only.
By using the Website, the Player:
To ensure players comply with the aforementioned commitments and guarantees, Pasino.ch and its operators are authorised to analyse the online gaming behaviour of players. If any such behaviour is either known or suspected, Pasino.ch has the right to take appropriate measures to resolve the situation, to postpone or refuse withdrawals, or to cancel games which the Player has won unfairly.
Pasino.ch may, at its discretion, suspend or close the player's account, without prejudice to any legal recourse open to Pasino.ch. Pasino.ch may in particular choose to do so if the player breaches the commitments and guarantees listed above, commits any other unlawful or prejudicial action against the interests of Pasino.ch, or is suspected of doing so. The balance of the Player's account at the time of suspension or closure shall in principle be paid to the Player; however, Pasino.ch may retain sums to compensate for losses resulting from the Player's behaviour.
By using the games offered on the Website, you accept the general terms and conditions specifically applicable to each of the games offered on the Website.
The player may contact the Pasino.ch customer service department either by e-mail ([email protected]) or via a chat function on the website. The player understands that the transfer of data via the chat is not guaranteed to be secure. Moreover, the player is responsible for ensuring the secure transmission of data by e-mail.
Pasino.ch will never contact a player to solicit his/her log-in information (username, password), whether by e-mail or by any other means. If the player has received such a request, it is recommended that they do not respond to it and they inform Pasino.ch's customer service.
Players are prohibited from distributing any content (such as images, video, links or words) on the Website or other offers from Pasino.ch that includes political, religious, insulting, defamatory, threatening, violent, sexist, pornographic or any other morally dubious, indecent or offensive content, in particular content promoting racist or extremist opinions, persons or images.
Information provided when completing the registration process or registering for any promotion is handled confidentially. Pasino.ch reserves the right to retain all personal data provided by Players for as long as permitted or required by law. Each Player has the right to view all personal data which Pasino.ch retains concerning him or her.
All games are played in Swiss francs (CHF).
2. Creating a player account
Under the Gaming Act, Pasino.ch may provide gambling services only to persons domiciled or habitually resident in Switzerland. In order to play for real money on Pasino.ch, Players are required to register ("Player account") on the [www.pasino.ch](www.pasino.ch] Website. Pasino.ch reserves the right to refuse to open a Player account without divulging the circumstances.
All mandatory fields on the registration form must be completed accurately and in compliance with an official identity document, particularly the Players' surname(s), first name(s), date of birth, nationality, gender, residence address, as well as valid e-mail address and telephone number. Upon completing registration, each Player confirms the accuracy of all data provided. A Username and Password must be provided during the registration process, in order to allow subsequent log-in to the Website. The username chosen should not provide any clues as to the identity of the Player, considering its public nature and given that it can be seen by third parties.
The Player is solely responsible for protecting his or her log-in data and is advised not to share it with third parties. For added security, the player has the option to authorise access to his/her account with "double authentication". If the player opts out of this feature, Pasino.ch is not responsible for any damage incurred by the player as a result of additional risk involved.
If any third parties access a Player's log-in data, Pasino.ch is not liable for any misuse of the log-in data. Moreover, Pasino.ch also reserves the right to block any customer account and to withhold any credit on the account, if a third party other than the account holder is using or is suspected of using a customer account, if the customer account is used by a third party other than the account holder. The Player is solely responsible for any deposits and/or losses that may occur on his or her account. If the Player loses his or her log-in details, the Player is advised to contact Pasino.ch customer service at the following e-mail address: [email protected].
Throughout the duration of the contract and the business relationship between the Players and Pasino.ch, Players are required to provide complete and accurate information regarding their identity and to notify Pasino.ch of any changes to this information. If, as a consequence of any changes, the Player can no longer participate in Swiss online casinos, but has failed to inform Pasino.ch of such changes, this may result in any losses or winnings being withheld in accordance with Art. 52 para. 4 of the Ordinance of Money Games.
The home address provided by the Player will be verified upon registration. For this purpose, all relevant personal information (surname, first name and address) is forwarded to a credit rating agency (CRIF AG, Riesbachstrasse 61, 8008 Zürich). A verification procedure is also used to ensure that the Player is not included in a register of persons prohibited from gambling. By agreeing to these general terms and conditions, the Player expressly consents to these verification procedures.
3. Game limits
Before registering, each player is required to set three gaming limits:
Pasino.ch will use reasonable efforts to ensure that the player does not exceed their set limits. MOREOVER, PASINO.CH IS NOT RESPONSIBLE FOR ANY INSUFFICIENT TECHNICAL AND HUMAN RESOURCES.
The purpose of the monthly Gambling budget is to limit "new money" or "fresh money" available to player each calendar month. However, the gambling budget is not designed to control how the player uses the money earned through gambling or bonuses. When the player cashes out, the funds withdrawn will in principle be counted as a gambling budget loss.
Pasino.ch caps the gambling budget set by the player. For an increase of this cap, the player must provide documentation proving financial capacity.
Regarding the daily limit on gaming sessions, a gaming session is counted whenever a player logs in and plays. However, a log-in that is not followed by a wager does not count as a "gaming session".
With respect to the time limit, the game in progress is not automatically interrupted upon reaching the limit; only a message is posted to alert the player. It is up to the player to close the game(s) to effectively limit his or her gaming activity.
The game limits can be changed at any time from the Responsible Gaming page of the Player Account. Please note that a reduction in the specified maximum values is effective immediately, whereas an increase in maximum values is effective after a minimum period of 24 hours has elapsed.
4. Opening and confirming player accounts
Following registration, a temporary player account will be created. The Player must send a copy of his official ID within 30 days to activate the player account. If the credit bureau cannot verify the residential address, the Player must also submit proof of address (copy of an electricity bill, TV/Internet bill or bank statement issued within the last three months). These documents must be submitted from the Player's "Account" page, "Verification" tab, or by e-mail to: [email protected], or by post, or directly to the Casino du Lac Meyrin SA offices (Route de Pré-Bois 20, 1215 Geneva 15).
The copy of the identity document submitted by the Player is forwarded to a Pasino.ch partner to verify its authenticity. The authenticity of the documents is checked by the AI de Jumio, a company which specialises in preventing identity fraud. The entire process is certified ISO 27001:2013, for best practices in information security.
Until the Player account has been validated, the total sum of deposits made by the Player cannot exceed CHF 1'000.00 and the Player cannot withdraw his winnings, as stipulated in article 52 of the Ordinance of Money Games. Furthermore, in this case, Pasino.ch is under the obligation to deactivate the Player's account in accordance with Article 52 of the Ordinance of Money Games.
5. Deposits to player account
The Minimum deposit amount is CHF 10.-. To deposit, Players are advised to go to the "Cashier" page, under the "Deposit" tab. Players will receive a confirmation e-mail for each transaction performed on their Account.
The payment methods displayed may be used to make a deposit. Pasino.ch may modify the available payment methods at any time. If a credit or debit card is used to make deposits, there will be an authorisation procedure. The transactions from the Player's financial institution to Pasino.ch are conducted securely. Once the deposit has been approved and authorised, it is credited to the Player's customer account. If the card company does not approve or authorise the transaction, no funds will be credited to the player's customer account.
The player agrees to refrain from making deposits by means of a credit card of which he/she is not the beneficial owner.
Pasino.ch reserves the right to request identification documents or other information for deposits.
If Pasino.ch receives chargebacks or other costs associated with the Player's account, Pasino.ch reserves the right to charge the Player the corresponding accumulated amounts. Pasino.ch may, at any time, offset any remaining balance in the Player's account with any amount due to Pasino.ch. Credit balances on customer accounts do not earn interest. Pasino.ch is not a credit institution and does not accept overdrafts on customer accounts.
Pursuant to Article 69 (4) of the Gambling Act, securities on the account do not bear interest.
“Players may request to have all or part of their credit balance transferred to their player account at any time. Credits from free games offered by the operator are not considered in the credit balance.”
To deposit, Players are advised to go to the "Cashier" page, under the "Deposit" tab. Before any withdrawal of winnings can be processed, a Player's account must be validated. Pasino.ch reserves the right to request additional information required to validate withdrawals. Winnings and assets deposited in the Player account may only be withdrawn via transfer to a Swiss bank account in the Player's name.
The execution of withdrawal orders must be approved by Pasino.ch's security department in accordance with Pasino.ch's internal procedures. Withdrawals may be cancelled via the "Cashier" page, pending approval. Furthermore, the greater the amount of the withdrawal, the longer and more cumbersome the validation process will be. Pasino.ch will, however, do its best to process payments within two weeks of the withdrawal request.
Players will receive a confirmation e-mail for each transaction performed on their Account.
8. Maximum credit balance
The maximum credit balance of Player accounts on Pasino.ch cannot exceed CHF 1'000'000. If the credit balance on the Player account exceeds this amount, Pasino.ch reserves the right to block the account until the situation is resolved.
9. Game rules
Players may only start playing for real money once they have registered with Pasino.ch and an amount has been credited to their Player account. User manuals are available for each game from the "Game Strategy" section. The Pasino.ch customer service team can provide Players with additional information regarding game manuals. The Players bear sole responsibility for consulting the specific rules of Pasino.ch games.
If any dispute arises concerning the results of a game, the Player must submit his/her request to Pasino.ch in writing or by e-mail within fourteen (14) days. If there is a discrepancy between the results displayed on the Player's terminal and the results stored in the Pasino.ch server software, the latter shall be deemed authentic and shall be the sole determining factor. If Pasino.ch credits an incorrect amount to the Player's account, the Player shall be obliged to inform Pasino.ch as soon as possible and, if applicable, to refund the amount that has been incorrectly received.
The Players shall bear sole responsibility for complying with all financial and legal requirements and for paying any taxes on their winnings. Pasino.ch reserves the right to change its gaming offer at its own discretion and without prior notice. We reserve the right to require the approval of the regulatory authority.
10. Significant winnings
The Player, by accepting any prize and/or winnings from Pasino.ch, agrees that his or her username be used for publicity and promotional purposes without compensation and in compliance with Swiss law. When a Player wins a large amount, Pasino.ch may perform verifications concerning the proper performance of the game. This may result in a delay before the winnings are credited to the player's account, as well as any potential withdrawal.
For one-time winnings over CHF 1'000'000, Pasino.ch is legally required to deduct 35% withholding tax and remit this to the Swiss Federal Tax Administration as withholding tax. The website for the Swiss Federal Tax Administration offers valuable information on the procedures required to refund the withholding tax.
11. Inactive player account
If a Player account is inactive for 24 months, Pasino.ch will transfer the remaining balance (except for bonuses) to the payment account linked to the Player's account. If such transfer proves to be impossible due to incomplete or incorrect information, and if Pasino.ch is unable to contact the Player, Pasino.ch must, after an additional period of 24 months, transfer the remaining balance to the AVS Compensation Fund (Article 51 of the Ordinance of Money Games). Any further claims against Pasino.ch will then expire.
12. Closing a player account
Player accounts can be closed at any time. To do so, the Player is simply asked to send an e-mail to: [email protected].
13. Responsible gaming
Pasino.ch strives to ensure safer gaming and to provide Players with tools to responsibly manage their account and gaming activity.
Pasino.ch seeks to provide Players with an enjoyable gaming experience, while ensuring that their website experience does not adversely affect their social or professional life, or their financial health. We take responsible gaming extremely seriously and Pasino.ch has a number of strict policies and measures in place to promote and secure safer gaming.
However, if the Player believes that his/her gaming activity is becoming harmful, he or she is advised to contact Pasino.ch, any other casino of which he or she is a client, or an organisation which provides support to individuals, such as:
A variety of tools are available on the Website to assist Players in controlling or limiting their gaming behaviour.
The Gambling Act obliges Pasino.ch to issue a gaming exclusion order to players suspected of insolvency, defaulting on their financial obligations, or placing bets which are disproportionate to their income and financial situation. The exclusion order shall apply to all licensed casino games, in casinos and on the Internet. It shall also apply to lotteries, sports betting and online games of skill, as well as to all games defined by the inter-cantonal authorities. This exclusion will be entered in a register which applies throughout Switzerland.
To fulfil this requirement, Pasino.ch will analyse the Players' transaction and usage data and, if necessary, verify their solvency or request various documents to prove their solvency (e.g. an extract from the Debt Enforcement Register). In doing so, Pasino.ch shall forward the personal information required to perform a credit assessment (surname, first name, date of birth and address) to a qualified company: CRIF AG, Riesbachstrasse 61, 8008 Zürich. This firm evaluates solvency on a mathematical and statistical basis. At any time, Players may ask CRIF AG to review the data it maintains about them.
By using the Website, players accept that there are no pathognomonic signs of gambling addiction; diagnosis of this pathology requires consultation with a specialist.
14. Combating money laundering
If there is any suspicion of money laundering, Pasino.ch may block the customer account and/or pending withdrawals and may withhold the account balance. Certain transactions may require Pasino.ch to request additional information from Players in compliance both with provisions of the Federal Act on Combating Money Laundering and Terrorist Financing and the Ordinance of the Federal Gaming Board of 12 November 2018 on the Diligence of Casinos in Combating Money Laundering and the Financing of Terrorism . The Player account may be blocked until all information and documents required by law have been submitted.
15. Data protection
Providing a secure and safe gaming network is Pasino.ch's number one priority. Pasino.ch is an ISO 27001:2013-certified company, which guarantees Players that their personal data will be used in accordance with best practices. ISO 27001:2013 certification is the international information security standard. The Players' personal data are secured and under no circumstances are their personal data shared with other Players. Pasino.ch's information security teams are continuously monitoring all databases and servers to guarantee the safety of the site for the Players. All deposits and withdrawals are protected through the latest SSL technology, so that deposits are safeguarded at all stages of the process.
Only the results stored in the client application of the Pasino.ch game server are considered authoritative for determining the results of the game. Furthermore, the Player agrees that Pasino.ch's Random Number Generator Software may determine the game results. Pasino.ch is not responsible for computer or Internet malfunctions or for the Player's attempts to access the gaming offer by methods or means not supported by Pasino.ch.
Pasino.ch delivers its services on a professional basis and exercises due diligence in compliance with its operational resources and anticipated requirements. It is acknowledged that Pasino.ch supplies all these services via the Internet or via use of communication networks. Temporary disruptions or interruptions of services provided by Pasino.ch may occur due to technical difficulties or operational errors, or as a result of interruptions or disruptions in the communication networks and/or as a result of a breakdown in the IT infrastructure, telephone lines or other areas of the infrastructure necessary for providing the service. Pasino.ch does not therefore guarantee that these services will be available at all times or that they will be faultless at all times.
Pasino.ch provides system security against computer attacks, particularly viruses. Such attacks, however, can never be completely ruled out. The Players are advised that they may receive e-mails which use the Pasino.ch name without authorisation and from unauthorised third parties, which may contain viruses, spyware or links to web content containing viruses or spyware. Pasino.ch does not have any influence over such issues and can therefore accept no liability in this regard.
Pasino.ch may only be held liable for direct damages resulting from gross negligence or malicious intent on behalf of Pasino.ch. Any liability for other causes is explicitly excluded to the fullest extent permitted by law.
In particular, Pasino.ch assumes no liability for loss of earnings, damage to reputation and loss of data that result from temporary interference with or interruptions to the availability of the services on the Website , or from transmission errors, incorrect price specifications or services. Pasino.ch also excludes any liability for third-party content referring to the Website or to which the Website refers.
Pasino.ch's suppliers (in particular the providers of games and means of payment) shall assume no liability whatsoever with regard to the players.
18. Right of action by Pasino.ch suppliers
Through the use of the Website, Players acknowledge that Pasino.ch's suppliers, in particular game and payment providers, are entitled to take legal action against them if the Players attempt to modify, reverse engineer or copy any element of the Website.
19. Intellectual property
The Website and all of its accessible content are protected and belong exclusively and completely to Pasino.ch or its suppliers, unless expressly stated otherwise. The contents may be subject to third party property rights or rights of use, which players are required to respect. Any reproduction, dissemination, transmission (electronically or by other means), modification, linkage or use of the content for public or commercial purposes is prohibited without prior written permission from Pasino.ch. Players shall be responsible for any damage they cause Pasino.ch and its suppliers by violating the intellectual property rights of Pasino.ch or its suppliers.
20. Modifications / Changes
The present general terms and conditions of use are published in several languages for the sake of information and to facilitate their use. Should there be any discrepancy between the different versions of these general terms and conditions of use, the French version shall be considered as the authentic version.
Pasino.ch retains the right to modify the general terms and conditions of use as well as the agreement between Players and Pasino.ch at any time. Any changes shall be disclosed to the Players. If a Player refuses the advertised changes, he or she must contact the customer support team to request that the account be closed. The changes to the general terms and conditions of use take effect immediately upon publication on www.pasino.ch.. It is solely the responsibility of the Players to review the general terms and conditions of use and specific gaming rules.
Pasino.ch reserves the right to terminate this contract or to transfer rights and obligations resulting from it to a third party. The Players are not entitled to terminate this contract or to transfer the rights and obligations arising from it to third parties.
22. Competent court
All services particular to Pasino.ch are performed in Geneva and the competent jurisdiction is Meyrin (Republic and Canton of Geneva, Switzerland). The contractual relationship between Pasino.ch and the player is exclusively subject to Swiss law.
If individual clauses in the general terms and conditions of use should be partially or completely invalid, the validity of the remaining contractual provisions shall not be impaired.