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Which payment methods can I use at PASINO.ch?
At PASINO.ch - your Swiss online casino, you have a wide choice of payment methods to process your deposits and withdrawals securely and quickly.
You can choose from the following payment methods for your deposits:
- Twint,
- Apple Pay,
- Visa and Mastercard,
- PostFinance,
- Paysafecard,
- Neteller and Skrill as well as
- Bank transfers.
Do I have to verify my PASINO.ch account before making a deposit or withdrawal?
We recommend that you verify your PASINO.ch account immediately after opening it, otherwise you can only deposit a maximum of CHF 1'000 in total. The withdrawal limit corresponds to the amount deposited, however, a withdrawal is only possible once you have verified your account.
How can I deposit money into my PASINO.ch account?
You can deposit money securely and quickly into your PASINO.ch account in just a few steps:
- Log in to your account.
- Click on your user icon in the top right-hand corner to access the cashier area.
- Choose your preferred payment method and follow the deposit instructions. Please note that a minimum deposit amount of CHF 10.00 applies.
- Once you have confirmed the transaction, we will credit your account with the deposit amount and you can use your funds to play.
If you have any problems with your deposit, please do not hesitate to contact us via live chat or email at [email protected].
My deposit did not work, what could be the problem?
If your deposit was not successful, there may be several reasons for this.
Please check the following first:
- Do you have sufficient funds on your chosen payment method?
- Is all the information entered correct?
- Is your PASINO.ch account active and not blocked?
- Is your PASINO.ch account verified?
If all the above applies, please refresh the page and try again.Alternatively, you can try another browser, we recommend Google Chrome.
If the problem persists, the issue could be with your payment provider. In this case, it is best to contact the payment provider's customer service directly. If they are unable to help you, please contact us by live chat or email at [email protected]. We are happy to help you!
My deposit amount was not credited, what could be the reason?
Usually your deposit is credited immediately, the only exception being a bank transfer which takes one to four business days. However, sometimes there can be delays between the payment platform and our website and the crediting takes a little longer. In this case, we like ask you for a little patience.
It may also be that your payment has been declined or that there is a problem with the payment method. It is best to contact the customer service of the payment provider directly. If the deposited amount has been debited from your payment method and you could not find an error, please contact us via live chat or by email to [email protected]. We will do everything we can to work with you to find a solution. To do this, it may be necessary for us to obtain a transaction receipt from you in order to carry out the research at your bank.
How can I make a withdrawal?
If you wish to request a withdrawal, you can do so directly in your PASINO.ch account in the Cashier section.
- To do this, click on «Withdraw» and enter the amount you would like to withdraw. The minimum amount is CHF 0.01.
- Enter your bank details in the field provided.
- Confirm your transaction by selecting «Withdraw».
Please note: The name of the recipient account must match the name of your PASINO.ch account, otherwise a withdrawal is not possible. Before the first withdrawal, it is necessary that your account is verified.
Can I cancel my withdrawal?
You can cancel a withdrawal if we have not yet confirmed your withdrawal request. To do so, click on your user icon in the top right-hand corner and log in to your PASINO.ch account. Go to the Cashier section and select «Withdraw», follow the instructions.
Alternatively, you can also contact our customer service team via live chat or email at [email protected]. We are happy to help you!
Where can I see my transaction history?
Log in to your PASINO.ch account by clicking on your user icon. Then go to «History» in the cashier area and select «Transactions» to track all your payment transactions.
In which currencies can I play at PASINO.ch?
PASINO.ch is an online casino that operates exclusively in Switzerland. Therefore, Swiss Francs (CHF) are the only currency you can use to play on our platform.
Is my money safe at PASINO.ch?
Of course, your money is absolutely safe with us! You can use all the payment methods we offer at PASINO.ch - your Swiss online casino, without any risk.
We work with SafeCharge, one of the leading payment technology companies for online payment solutions. SafeCharge has been certified to the Payment Card Industry Level 1 Data Security Standard since 2007, and manages all transactions made in our online casino with the highest confidentiality.
In addition, we use the latest internet technologies to ensure the absolute security of all transactions conducted on our platform. Your personal data is encrypted and stored on servers of the highest security level, which are constantly monitored by our security experts.
All of our players' funds are held in secure accounts with our renowned and trusted Swiss partners Raiffeisen and PostFinance, who guarantee the safety of your money.
